Remember in business, every word is important . One form of miscommunication is mismatching. This comes from a disagreement driven by both parties desiring to win. See if you can identify these four types next time you reach an impasse with a customer:
- The Contradiction –no matter what you state the customer needs to contradict it
- The Unnecessary Clarification – the customer “autocorrects” all of your statements
- One Upmanship – the customer has a “bigger, better” story for every one of yours
- The Dreaded “I Know” – the customer that knows everything
Check in tomorrow to see how to lay your pride aside and neutralize mismatched communication.